Privacy Policy
At Winterbell, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you visit our website or use our services.
Last updated: November 25, 2025
Contact Information
Company: Winterbell
Address: Kalverstraat 92, 1012 PH Amsterdam, Netherlands
Email: info@winter-bell.com
Phone: +31851149111
Information We Collect
Information You Provide
We collect information you voluntarily provide when using our website:
- Contact Forms: Name, email address, subject, and message content when you submit our contact form
- Communication: Information you provide when corresponding with us via email or other channels
- Project Inquiries: Details about your game development needs, project scope, and requirements
Automatically Collected Information
We automatically collect certain technical information when you visit our website:
- Usage Data: Pages visited, time spent on pages, links clicked, and navigation patterns
- Device Information: Browser type, operating system, device type, and screen resolution
- Log Data: IP address, access times, referring URLs, and exit pages
- Cookies: Information stored through cookies as described in our Cookie Policy
Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Consent: When you provide explicit consent for specific data processing activities
- Legitimate Interests: For website improvement, security, and business operations
- Contractual Necessity: To provide services you've requested or entered into agreements for
How We Use Your Information
We use the collected information for the following purposes:
Communication and Support
To respond to your inquiries, provide customer support, and communicate about our services. We use your contact information to answer questions and discuss potential projects.
Service Delivery
To provide, maintain, and improve our game development services. This includes project planning, implementation, and ongoing support for clients.
Website Improvement
To analyze website usage patterns and improve user experience. We use analytics data to understand how visitors interact with our site and optimize functionality.
Marketing Communications
To send relevant information about our services, updates, and industry insights. You can opt out of marketing emails at any time using the unsubscribe link.
Security and Fraud Prevention
To protect our website, services, and users from security threats, fraudulent activities, and abuse. This includes monitoring for suspicious activity.
Legal Compliance
To comply with legal obligations, respond to legal requests, and enforce our terms and policies when necessary.
Data Sharing and Third Parties
We do not sell your personal information. We may share your data with third parties only in the following circumstances:
Service Providers
Trusted third-party companies that help us operate our website and provide services, such as hosting providers and analytics services
Legal Requirements
When required by law, court order, or government regulation, or to protect our rights and safety
Business Transfers
In connection with a merger, acquisition, or sale of assets, your information may be transferred to the new entity
With Your Consent
When you explicitly consent to sharing your information with specific third parties
Third-Party Links: Our website may contain links to external sites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies before providing any personal information.
Data Protection and Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:
Technical Measures
- • SSL/TLS encryption for data transmission
- • Secure server infrastructure
- • Regular security updates and patches
- • Firewalls and intrusion detection
Organizational Measures
- • Access controls and authentication
- • Employee confidentiality agreements
- • Regular security training
- • Data breach response procedures
Important: While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.
Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law:
- Contact Form Data: Retained for 2 years unless deletion is requested sooner
- Analytics Data: Aggregated data retained indefinitely; individual data retained for 26 months
- Client Project Data: Retained for the duration of the project plus 5 years for legal purposes
Your Rights and Opt-Out Instructions
Under data protection laws, including GDPR, you have the following rights regarding your personal information:
Right to Access
Request a copy of the personal data we hold about you
Right to Rectification
Request correction of inaccurate or incomplete data
Right to Erasure
Request deletion of your personal data in certain circumstances
Right to Object
Object to processing of your data for specific purposes
Right to Data Portability
Receive your data in a structured, machine-readable format
Right to Restrict Processing
Request limitation of how we process your data
You Are Not Required to Provide Information
You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:
- Avoid filling out contact forms, account registrations, or any data-submitting features
- Disable cookies through your browser settings (see our Cookie Policy for details)
- Contact us directly to request the deletion of any previously shared personal data
We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly.
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information provided at the top of this page. We will respond to your request within 30 days. We may ask you to verify your identity before processing your request to ensure security.
Children's Privacy
Our website and services are not directed to children under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to remove such information from our systems.
International Data Transfers
Your information may be transferred to and processed in countries other than the Netherlands. We ensure that appropriate safeguards are in place to protect your personal data in accordance with this Privacy Policy and applicable data protection laws.
For transfers outside the European Economic Area (EEA), we rely on approved transfer mechanisms such as Standard Contractual Clauses or adequacy decisions by the European Commission.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal compliance. When we make significant changes, we will update the "Last updated" date at the top of this page and may notify you through email or a prominent notice on our website. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: info@winter-bell.com
Phone: +31851149111
Address: Kalverstraat 92, 1012 PH Amsterdam, Netherlands
We aim to respond to all inquiries within 5 business days.